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TERMS AND CONDITIONS OF USE

You (the user) are being provided access to the MyChart information system ("MyChart") through Salinas Valley Memorial Healthcare System (SVMHS). To access MyChart, the user must agree to be bound by the terms of this MyChart Licensing Agreement ("Agreement") for the material and data contained in MyChart. If you do not agree to the terms of this Agreement, do not use MyChart.

Medical Information

Information on MyChart is provided "as is" without warranty of any kind and is meant for use only to support the patient's relationship with their current or future medical professional. User reliance on the material in MyChart is at your own risk. Please note the medical or health care information provided on MyChart is not a replacement for proper medical attention. Contact your clinic, your physician or 911 services immediately if you are suffering from urgent medical issues. The electronic record is the property of the clinic and the information displayed in MyChart may not be the complete medical record. Contact your physician's office directly for official copies of your medical record or in regard to discrepancies with the medical information listed in your record. SVMHS places considerable emphasis on the privacy of patient information and their compliance with State and Federal Privacy Laws. MyChart is configured to be secure from unauthorized access, but SVMHS cannot be held responsible for:
a) Absolute security of all electronic communication transmissions between patient and clinic;
b) Unauthorized disclosure resulting from a user not logging out of an active session;
c) Unauthorized disclosure resulting from a lost or stolen user ID and password;
d) Unauthorized disclosure resulting from information printed by the user from MyChart;
e) Unauthorized disclosure resulting from personal computer settings or installed software products that may compromise information security; or
f) Similar events outside the substantial control of SVMHS.

Appropriate Use

Access to the MyChart system is granted to users for the purpose of furthering their medical care. Use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities include, but are not limited to, as the use of inappropriate or abusive language, reserving appointment times that are not needed or are frequently cancelled and other activities that are deemed to cause a disruption to clinic operations in the sole discretion of SVMHS.

By entering your valid and functional email address you have enabled SVMHS to notify you of messages sent to your MyChart Inbox. Your SVMHS health care team may send you messages via MyChart. These messages may contain information that is important to your health and medical care. It is your responsibility to monitor these messages. Access to your health information is for your use only, and you may call your physician's office for a more detailed explanation of health information received via MyChart. It is your responsibility to update your email address on MyChart as needed. You agree not to hold SVMHS and the Health Professionals under contract to SVMHS, liable for any loss, injury or claims of any kind resulting from MyChart messages that you fail to read in a timely manner.

Protecting Your Information

When you initially enroll in MyChart you will create a personal login name (called "MyChart ID") and a password. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your confidential medical information. That person will also be able to read your messages and send new messages as if they were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time on MyChart.

Restrictions on Use and Ownership

This Agreement shall be governed by the laws of the State of California and any dispute arising hereunder must be submitted to binding arbitration in Salinas, California, pursuant to the Commercial Arbitration Rules of the American Arbitration Association. MyChart information and the logos, icons and other marks shown or referenced within are reserved by SVMHS and are protected by copyright and trademark law. The user may not reproduce such information without the prior written consent of the SVMHS. This Agreement contains the entire agreement between the parties with respect to the subject matter contained herein and it shall not be modified or amended except by signed written instrument. The terms of this Agreement may be changed at any time in the discretion of SVMHS and updated terms will be posted on the MyChart website for user access.